I’m going to keep this one short and simple, and to the point.
And I’m not even going to write anything.
When you take a few steps back from the furor and zealotry and take a close look at whats happened here, you will quickly start to see the cracks. One problem is that Dell appears to be under the misguided impression that listening to the IdeaStorm community is the same as listening to customers. It’s not. Anyone can register and become an instant member of the IdeaStorm community. What Dell listened to wasn’t a cross-section of customers, but rather a pressure group.
There are a series of other pressure groups in operation on IdeaStorm right now, people who are putting their own agendas on the table and expecting Dell to carry them out…
A wise and sound analysis that iterates everything mentioned here on the topic.